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Terms & Conditions

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Terms & Conditions

These terms and conditions set out the terms on which you contract with All Iceland Ltd. For holidays including flights you are protected by our Air Travel Organisers Licence (ATOL) 7340 Issued by the Civil Aviation Authority (CAA). The contract is made on the terms of the booking conditions, which are governed by English law, and the jurisdiction of the English Courts.

All Information provided on this website is to the best of our knowledge correct at the time of publication. We will advise you of any changes that are fundamental to the contractor which we believe will affect your holidays. Please contact us if you have any requirements which are fundamental to your holiday so that we can give you the latest information at the time of booking.

All Iceland is an ATOL and ABTA registered company based in UK but owned and run by Icelanders specialising in holidays to Iceland. We are familiar with everything that Iceland has to offer and have travelled extensively throughout Iceland to secure the best services of hotels and tour operators at the most competitive prices. We work with the two Icelandic airlines, Icelandair and WOW Air. We can organise as much or as little of your holiday as you want. You can make use of our knowledge and contacts to put together the holiday you want. We do our best to provide you with exactly what you want for your holiday. It is necessary to point out that this type of holiday carries a risk that aspects of the holiday such as accommodation, transport schedules and other parts are subject to change beyond our control and may occur at short notice. When booking with us we will do our best to provide you with the holiday booked in every aspect but you must accept that changes may occur, standards may differ and local difficulties may arise outside of our control. Please read these Terms and Conditions very carefully, they include important information about your holiday contract. If you have any questions regarding this you are welcome to contact us.

  1. Booking
  2. Payment
  3. Holiday Price
  4. Cancellation by you
  5. Cancellation or alteration by All Iceland Ltd UK
  6. Travel Delay
  7. Changes by the customer
  8. Own arrangements
  9. Excursions and Activities
  10. Passports, Visas and other Essential Documentation
  11. Travel insurance
  12. Liability
  13. Data protection
  14. Complaints
  15. Financial Protection - ABTA and ATOL

Booking

Booking When booking a holiday package which does not include flights, a deposit of a minimum of £150 per person is required confirm the booking and the price of the flights. When a package includes flight full payment for flight cost is required. Full details of the deposit required for your specific package you wish to purchase will be given to you at the time of booking in our booking conditions. When a booking is made less than 5 weeks prior to the travel date, a payment of the full price is required. The person making the booking is responsible for the party signed for on the booking form. You must be at least 18 years of age to make a booking. When a booking is made on our web page an immediate confirmation is sent. When a booking is made by email, fax, telephone or mail, a confirmation is sent to you when the payment has cleared and the contract is made.

Most of our holidays are based on specially negotiated airfares booked in a specific airline booking class. If seats are not available at the time of booking in the specified class we will secure seats in the alternative class and advise you of the additional cost. When we quote a flight price this is based on a live system and is subject to change. Flight price is not guaranteed until a booking has been made and deposit received. Please note that most airfares are non-refundable and non-changeable.

A booking fee of £10.00 will be charged per passenger on top of the package price.

When you buy an ATOL protected air holiday package from All Iceland Ltd, you will receive an ATOL Certificate from us confirming your arrangements and your protection under our Air Travel Organiser's Licence number 7340. The price of our air holiday packages excludes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA and will be charged for each passenger in addition to the holiday price

Payment

We hold your deposit towards the full cost of the holiday. The balance must be received by us no later than 5 weeks prior to departure. If you do not pay the full cost within the time specified we reserve the right to cancel all arrangement made on your behalf and retain anything previously paid and cancellation charges (see clause 4) will apply.

Payment methods

We accept Visa, MasterCard, debit card or cheque. A bank transfer is our preferred method of payment. Credit card transactions will involve a charge of 2.00% of the transaction cost. A debit card transaction will incur a charge of 1.00% of the transaction cost. Bank transfer and cheque payment does not involve additional cost.

Holiday Price

  1. Prices shown are given as an indication and are the starting prices based on two people sharing in the lowest season. Full pricing details can be obtained by contacting us.
  2. Price guarantee - We reserve the right to notify you of any increase in advertised prices before accepting your booking. Once you have made the booking the price is fully guaranteed and will not be subject to any additional surcharges. Booking is confirmed once a deposit has been received. Optional excursions not paid for may be subject to price changes by the supplier. All prices are guaranteed in Icelandic krona and may change in line with currency fluctuations. If taxes and fees imposed by the local government we might need to increase or decrease your price in line with the changes.
  3. Best value - We pride ourselves on offering excellent value for money and believe that our prices reflect this. However, if you see a comparable holiday at a more competitive price, prior to booking with us, then we promise to match it. Please forward details of the written offer to our team either by post or email to . This Price Promise applies to quotes from UK-based tour operators and excludes group tours. Details of the quote must be received in writing or via email from a verified source, prior to booking with All Iceland.
  4. Single supplements are often applicable for single occupancy rooms. Single supplement prices vary between packages. A single room does not guarantee the provision of a double or twin room and in some instances they may be smaller. For triple or quad occupancy, this may be a standard room with a rollaway bed or mattress on the floor therefore limiting space.

Cancellation by you

If you need to cancel your trip, please let us know as soon as possible. We will have to charge you for any losses we incur because of your cancellation. However, we will do everything we can to minimise your loss. Please note the non-refundable air tickets and non-refundable hotel cost will be charged at 100%. The other holiday charges will be charged for as below.

Maximum cancellation fee:

Up to 8 weeks prior to departure: deposit
4-8 weeks prior to departure - 40% of holiday cost
2-4 weeks prior to departure - 70% of holiday cost
1-2 weeks prior to departure - 90% of holiday cost
0-1 weeks prior to departure - 100% of holiday cost

Insurance fees and fees for changes are non-refundable. All Iceland recommends you take out travel insurance when travelling abroad.

Cancellation or alteration by All Iceland Ltd UK

We will only cancel your trip or alter it if forced to. The cancellation will take place not later than one month prior to the departure date. Where cancellation is made because of circumstances beyond our control by force majeure no compensation will be paid. In such circumstances we will promptly repay all monies paid.

Most changes are minor, these include change of airline or aircraft, change of the accommodation flight time change of less than 12 hours, change of London or local airport, transport change and changes to supplementary arrangements for example excursions. If a change occurs, we will inform you as soon as possible.

Please note we do not control the day to day management of your accommodation and in exceptional cases it is possible that we may be advised that the reserved accommodation has been overbooked. If a tour or a leg of the trip needs to be cancelled or altered because of our supplier’s cancellation we will offer a similar trip or similar accommodation. If an inferior or cheaper trip or accommodation is offered we will refund the difference.

Change of Accommodation and itinerary

All Iceland Ltd. reserves the right to offer reversed itineraries or change accommodation at short notice, depending on availability. If accommodation has to be changed after booking we will offer you a hotel of same standard or better in the area. Please note we do not control the day to day management of your accommodation and in exceptional cases it is possible that we may be advised that the reserved accommodation has been overbooked.

Travel Delay

Should delays due to weather occur and disrupt your itinerary, additional costs may be incurred and these would be the responsibility of you, the client. Unfortunately All Iceland Ltd. is not in a position to offer you any assistance in the event of a delay at your outward or homeward departure, however you will be assisted by the airlines in accordance with their policies on delays.

Changes by the Customer

The customer may alter their booking if it is possible. An administration fee of £50 per person will be charged on top of a supplier’s administration fee. Additional services can be booked and all related costs will be invoiced to the customer and no further amendment charges will be made.

Own Arrangements

We cannot be held liable or responsible for any elements of your holiday that are considered your "own arrangements" and are not included in our holiday.

Excursions and Activities

All Iceland Ltd. is only responsible for excursions and activities sold by us a s a part of your holiday contract. Please note that should you wish to cancel or change excursions during your time in Iceland contact us or the excursion supplier as soon as possible. For most tours there is a 48 hour cancellation policy and refund is not guaranteed. If a tour has to be cancelled due to weather reasons contact us or the supplier to see if the tour can be re-scheduled for another day or another tour can be arranged. Please note that when meals are included in excursions/tours it is your responsibility to inform us of any specific dietary requirements prior to departure.

If a tour or activity has to be cancelled during your holiday, please contact us upon arrival and we will (when possible) provide a refund within 10 working days of confirmation of cancellation by the operator of the tour.

When on a self drive holiday a valid drivers licence and credit card for authorisation is needed. If you do not have a credit card you may need to pay a deposit and purchase full insurance for the car.

Passports Visas and other Essential Documentation

It is your responsibility to ensure that you have all the necessary paperwork to enter Iceland. We will offer reasonable assistance and advice to you in how to obtain such items but we cannot in any circumstances be held responsible if any member of the party is not permitted to enter the country. You must ensure all members of the party have a valid and machine readable passport to enter Iceland. Your passport must be valid for at least three months after you return to the UK. Non UK passport holders should check the requirements for entry to Iceland.

Useful contacts:

Foreign & Commonwealth Office Travel Advice - https://www.gov.uk/foreign-travel-advice
The Foreign & Commonwealth Office produces travel information.

Other useful information:
Know Before You Go - staying safe and healthy abroad and Iceland - Entry requirements

Travel Insurance

Your holiday package does NOT include travel insurance and it is your responsibility to ensure you have insurance cover.

Liability

All Iceland Ltd. disclaims responsibility for any loss, damage, accidents, sickness or changes in schedules caused by weather, strikes or any other irregularity outside All Iceland’s control. All Iceland reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise. We require that all clients have their own travel insurance, as clients are on their own responsibility on optional tours, such as riding tours and snow scooter tours.

Data Protection

Personal data supplied by you as part of your booking is for the purposes of fulfilling the contract between us, and will be retained by us. We will never pass on your information to third parties, other than to fulfil the contract between us. We can use the information to keep you informed of our services and any special offers or deals which we think may be of interest to you. Please inform us at the time of booking if you do not wish us to use your information for this purpose.

Complaints

All Iceland Ltd. does it´s very best to make your stay in Iceland as enjoyable as possible. We strive to meet your expectations of our service. If however you find a reason to complaint about the hotel, the car service the excursions – just anything, please inform the relevant party immediately so the cause can be corrected. If our partner in Iceland cannot solve your problem please contact All Iceland staff immediately. Any unresolved complaints must be notified to us in writing within 30 days of your return. Please bear in mind that once the trip has been completed All Iceland cannot make any changes or refund.

Financial Protection - ABTA and ATOL

All Iceland Ltd. is an ATOL bonded company and a member of ABTA. When you book with us you are protected by UK law. Our ABTA, membership number is Y3444 We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. Our ATOL number is 7340.

All the flights and flight-inclusive holidays on this website, are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

Your Financial Protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong."

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

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All Iceland Ltd - UK

Unit 5, Fulford Business Centre, 35 Hospital Fields Road, York, YO10 4DZ.
(Registered office No. 04952530)

Tel. +44 (0)20 7928 0946 or +44 (0)1904 406534

We will always be able to take your call in emergencies outside of office hours at:
+44 (0)774 8011 050 or +44 (0)770 2001 975

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